FREQUENTLY ASKED QUESTIONS
What do I receive when I purchase a pattern?
All patterns sold in this shop are digital knitting patterns (PDF files).
After completing your purchase, you will receive:
An instant download link
A PDF pattern file
Instructions including materials, gauge, sizing, and step-by-step directions
No physical product will be shipped.
How do I download my pattern?
Once your payment is confirmed, you will receive an email with a download link.
If you don’t see the email, please check your spam or promotions folder.
I didn’t receive my download email. What should I do?
First check your spam/junk folder.
If you still can't find it, contact us at: contact@paulaonknits.com
Include the email used during checkout.
Can I share the pattern with friends?
No. All patterns are copyright protected. You may not:
Share the PDF
Upload it to websites
Distribute it in knitting groups
If someone would like the pattern, please ask them to purchase their own copy.
How can I contact you?
You can reach us at contact@paulaonknits.com. We are always happy to answer your questions!
Do you offer refunds or returns?
Because patterns are digital downloads, we typically cannot accept returns or offer refunds once the file has been downloaded.
Please read our full policy here.
If you experience a technical issue with your file, contact us and we will help resolve it.
Where can I read your shop policies?
You can review our policies here:
These pages explain how we handle purchases, data, and customer rights.